Job Title: Client Services Lead Manager 

Location: Chicago, IL Schedule: Flexible, Days and Evenings (Minimum 20 hours/week)

Focuscope, a leading market research firm known for its expertise in qualitative research and focus groups, is seeking a highly motivated and experienced Client Services Associate to join our growing team.

This is a vital role responsible for ensuring a seamless and positive experience for both our clients and research participants at our Chicago location. The schedule for this position is flexible and changes weekly, requiring a minimum commitment of 20 hours per week, including evening shifts.

Essential Duties & Responsibilities

• Greeting and welcoming clients to our locations
• Addressing client questions and concerns in a friendly and professional manner
• Setting up new client projects according to established protocols
• Checking in and processing payments for our respondents
• Provide post-project follow-up with project managers

Qualifications

• Has a passion for providing excellent customer service
• Possesses strong communication and interpersonal skills
• Is a team player with a positive attitude
• Is detail-oriented and enjoys working in a fast-paced environment
• Has a flexible schedule that must include evenings 
• High level of comfort with computer skills
• Flexibility & Availability: Must have a flexible schedule with the ability to work both days and evenings and commute reliably to our Chicago office.